You're covered for 5 years by the TOSCANO Global Limited Warranty luggage's
original purchase date to its original owner to be free from defects related to workmanship.
If such a defect appears, upon presentation of your dated proof of purchase
and this original warranty tag, the luggage will be repaired within 30 days
of its receipt. This warranty does not cover normal wear and tear, nor any consequential
damages, nor does it cover repairs made by unauthorized personnel. It
does not cover damage caused by public carriers i.e..(airlines). If your luggage is
damaged by carriers, you must
claim with the carrier concerned immediately. Most airlines will not accept baggage
claims after 48 hours. it is important that you carefully inspect your luggage
after your arrival and make any claim with the airline while you are still in the airport.
TOSCANO will not accept any returns without prior authorization by our customer
care department. Luggage sent to us must be prepaid and must have our
claim# clearly labelled. We thank you for you TOSCANO purchase.
All orders are final once they have been processed through the checkout. Unfortunately, no further changes can be made to your order once processed including and not limited to; removing and/or adding items to your order, combining orders or cancelling your order.
Please ensure all details on your order are correct before confirming your checkout. In particular, we recommend double-checking your email address, delivery address and the acceptance, and accuracy, of promotional codes.
We are sincerely apologetic that there is a concern with your order. Please contact our friendly Customer Care for personalised support. (Please quote your order number with your inquiry)
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
You can contact us through our contact page! We will be happy to assist you.